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 Getting
Started FAQ:
How long does it take to setup a new
account?
I just signed up for a new hosting account, but I do not see my domain
name. Why?
Can you explain what the different passwords are used for that I
received with my new hosting account?
I just signed up for a hosting account and set up an email account,
but it's not working. What do I do?
How do I upload my site to your servers?
How do I transfer my domain to Atlas Hosting?
What are your Name Server Addresses?
Do I have unlimited access to update my pages?
Where do I upload my web site files?
What do I name my homepage?
How long does it take to setup a new account?
Begin publishing your site within 10 minutes! Your account
will immediately be setup and you will receive an email with upload instructions
within 10 minutes after your order is placed (does not include Ecommerce acounts).
If you are registering a new domain name, please allow 1 to 2 days to complete
your registration. Our hostmaster will contact you via email when your registration
is complete.
I just signed up for a new hosting account, but
I do not see my domain name.
When you initially set up your hosting account, your domain name will
appear temporarily as:
yourdomainname.atlashosting.com
You will receive instructions after you sign up for the hosting account that includes
your FTP or SiteStudio login information. You can use this login to publish a
copy of your website even before the registration or transfer completes.
Can you explain what the different passwords are
used for that I received with my new hosting account?
The password you choose when you signed up for your account is the password that
allows you to log into your account control panel at http://www.atlashosting.com/login.html.
If you forget this password, you can have it emailed to the account contact by
choosing the "Forgot your password?" link on the login page.
If you purchased a hosting account, you will also have an FTP, FrontPage, or SiteStudio
username and password to publish your website content. This username and password
is also used to access your website statistics.
Each email account you have will also have it's own password assigned to it when
the email account was created through your control panel. If you forget this password,
you can reset it through the control panel.
I just signed up for a hosting account and set
up an email account, but it's not working. What do I do?
When you initially sign up for your hosting account, it generally takes about
24 to 48 hours for the domain name and the associated email addresses to become
fully activated and functional. For more information on email support, go to http://www.atlashosting.com/support/email.html.
What are your Name Server Addresses?
Primary Server Hostname: ns1.atlashosting.com
Primary Server IP Address: 66.203.93.72
Secondary Server Hostname: ns2.atlashosting.com
Secondary Server IP Address: 209.150.10.131
When will I be able to start uploading my website?
You will receive an email from support providing you the necessary
information to begin uploading your site to our servers within 10 minutes after
your order is placed.
Do I have unlimited access to update my pages?
Yes. You can edit your website any time day or night.
Where do I upload my web site files?
Once you have connected to our servers via your FTP program,
you can then upload your web site files. All html files and image files must be
uploaded to the /htdocs
directory. Once in this directory you can create subdirectories as needed. All
cgi related scripts must be uploaded to the /cgi-bin
directory. You can upload any .htaccess "password" files and similar
data not intended for public view into the /etc
directory.
What do I name my homepage?
Please name your home page index.html in order to overwrite
the 'Under Construction Page' that we created for you when you signed up.
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