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Web Hosting & Email Frequently Asked Questions
How long does it take to setup
a new account?
Begin publishing your site within
10 minutes! Your account will immediately be setup
and you will receive an email with upload instructions
within 10 minutes after your order is placed. If you
are registering a new domain name, please allow 1
to 2 days to complete your registration. Our hostmaster
will contact you via email when your registration
is complete.
What do you mean by FREE domain
registration?
Domain name registration & renewal
is a yearly fee that secures your ownership of the
domain name and can cost between $15 and $75 depending
on who your name is registered through.
Atlas Hosting will register your domain name in your
name and pay your registration fees for the first
year and every year there after as long as you remain
our customer.
This applies for existing domain name owners as well.
Atlas Hosting is a Registration Service Provider for
OpenSRS. The transfer of your registration to Atlas
Hosting is free with your website hosting. If you
choose to transfer, this will add 1 year to your current
expiration date, and Atlas Hosting will automatically
pay the yearly renewal fee as long as you remain our
customer.
You will remain the owner of the domain. This offer
currently ONLY applies
for .com, .net, .org, .biz, .info and .us extensions.
For more information on
the "Domain Transfer Process" click
here.
What are your Name Server
Addresses?
Primary Server Hostname: ns1.atlashosting.com
Primary Server IP Address: 66.203.93.72
Secondary Server Hostname: ns2.atlashosting.com
Secondary Server IP Address: 209.150.10.131
When will I be able to start
uploading my website?
You will receive an email from
support providing you the necessary information to
begin uploading your site to our servers within 10
minutes after your order is placed.
Do I have unlimited access
to update my pages?
Yes. You can edit your website
any time day or night.
Do I have to sign a contract
to use your service?
No
Where do I upload my web site files?
Once you have connected to our
servers via your FTP program, you can then upload
your web site files. All html files and image files
must be uploaded to the /htdocs
directory. Once in this directory you can create subdirectories
as needed. All cgi related scripts must be uploaded
to the /cgi-bin
directory. You can upload any .htaccess "password"
files and similar data not intended for public view
into the /etc
directory.
What do I name my homepage?
Please name your home page index.html
in order to overwrite the 'Under Construction Page'
that we created for you when you signed up.
Billing
How will I be billed for my
account?
Your monthly billing is determined
by your sign-up date. For example if you signed up
on December 5, your first billing cycle covers December
5th to February 5th. Monthly credit card billing usually
takes place within 7 days or less, prior to your cycle
end date.
What types of payment does
Atlas Hosting accept?
Currently, we accept Mastercard,
Visa and American Express. We also accept bank checks
and money orders.
Is there a 100% 30 day money-back
guarantee?
Yes, All shared web hosting accounts
carry a 30 day unconditional money back guarantee.
If you are not completely satisfied with our services
within the first 30 days of sign-up, you will be given
a full refund of the monthly fees, excluding any domain
registration charges (if applicable).
What happens when I go over
the data transfer allowed on my account?
We believe in giving your web site
the flexibility to grow. If you exceed the allowed
bandwidth or diskspace for your hosting plan, you
can upgrade to a higher plan that allows more transfer
and space, or you can choose to remain in your current
plan and be billed for bandwidth usage over your plans
maximum.
What do you charge for extra
bandwidth?
If you go over your allowed bandwidth
amount for the billing period and you do not choose
to upgrade your plan, you are billed at $3.50 per
gig over your plans maximum. Example: You are allowed
40 Gig per month, you have an excellent month and
use 45 Gig. You would be billed $3.50 X 5 for the
5 gig overage.
What happens if my credit
card is declined?
If we attempt to bill your credit
card after signing up and it is declined we will make
every attempt to contact you to arrange another method
of payment. If after 7 days we have not received payment
or a response from you, your site may be taken offline.
Web Site Statistics
Where are my stats?
You can view your web site
statistics by visiting http://www.yourdomainname/webstats.
We realize your website stats are important to you
and only you, so you will have to login to view them
using your FTP username and password. Raw
log files of your stats are also available http://www.yourdomainname/webstats/raw.logs/
How do I know how much data
I've transferred?
Once you have accessed
your stats via the control panel, total data transferred
can be viewed in the general summary section of your
stats.
Can I track how many people
visit my Web site?
Yes, All accounts come with a powerful
Site Statistics that shows hits, referrer logs, and
more! You can even look at this data in a graphical
format showing daily and monthly activity. Stats are
updated every morning at 3:30am EST.
What are referral logs and
does Atlas Hosting offer referral logs?
Referral logs tell you the web
site from which visitors reached your page. Referral
information can be accessed via your website statistics
as well. Raw log files of your stats are also available
http://www.yourdomainname/webstats/raw.logs/
Services & Email
Do you offer web based email?
Yes, Atlas Hosting provides a web
based interface so you can check your email from any
computer with just a browser and an Internet connection!
Web based email is included with every hosting plan
and is automatically set up for each seperate email
account.
How do I login to my web based
email?
You can access your web based email
account by visiting http://webmail.atlashosting.com
and logging in with the email address and password
for your account.
What is the size limit of
each mailbox?
Individual mailbox size is 60 MB.
Additional space per mailbox can be purchased separately
at $2.50 per 10MB of space.
Can I add more email accounts
to my account?
Yes, You can complete our support
contact form or call 1-800-535-1322 to request
additional email accounts. Additional email accounts
are 60 MB in size. You will be billed 2.50 per month
for each additional email account.
Can I add more diskspace to
my account?
Yes, You can complete our support
contact form or call 1-800-535-1322 to request
additional diskpace for your account. Additional diskspace
is available in 100MB increments. You will be billed
$10 per month for each additional 100MB increment.
What is the server path for
Sendmail?
/usr/sbin/sendmail
What is the server path for
Perl?
/usr/bin/perl
Does Atlas Hosting allow cronjobs?
Yes, Atlas Hosting permits cronjobs.
However, we do reserve the right to shut down any
cronjobs that place too much load on our servers.
Cronjob functionality is automatically activated for
every account upon signup.
How do I setup my own 404
page?
An "error404.html" page
is located in the root of your /htdocs directory when
your account is configured. You can edit this page
at your convenience.
Where should I place cgi scripts?
If you have a custom CGI script
that you need to use, simply upload it to your cgi-bin.
Does Atlas Hosting offer any
ready-to-run CGI-scripts?
Yes, currently we offer YaBB ("Yet
another Bulletin Board") - Message board / forum,
FormMail - Visitors to your website can send you messages,
Guestbook - Visitors can sign a guestbook on your
website,
Counter - Counts the number of hits to a page in your
website.
Please complete our support contact
form to request any of these services.
Does Atlas Hosting provide
any database solutions?
Yes, Atlas Hosting supports MYSQL
and it can be easily setup by selecting the MYSQL
check box in the "Site Options" area of
your account control panel. .
How do I create a database?
Once you have selected the MYSQL
check box in the "Site Options" area of
your account control panel, we will automatically
create the database for you. You will receive an email
from support when this has been setup.
What version of FrontPage does Atlas Hosting support?
We support Frontpage 2002. If you
would like your account to be set up to use Frontpage
Extensions, simply login to your control panel and
request it under the website options area. You can
also email us to request it as well.
Can I upgrade my hosting plan
at any time?
Yes. You can upgrade your account
at any time by by completing
our support contact form
or call 1-800-535-1322.
General Questions
What kind of connection does
Atlas Hosting have to the Internet?
SONET Backbone, OC48 and DS3 connectivity
and BGP4 Routing.
( Translation: Damn its fast )
What Operating System (OS)
does Atlas Hosting use?
FREEBSD Operating Systems
How do I reach technical support?
You can email us by completing
our support contact form
or call 1-800-535-1322.
Is Atlas Hosting a Reseller?
NO. We have our own servers and
we are not a reseller for another hosting company.
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